Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
SPECIAL ORDERS- These can 3-6 weeks before shipped. Most of our orders are processed same day and ship out within 24hrs.
If you made a mistake in checkout, please contact us at firstname.lastname@example.org with order number.
Once your order has shipped, you will receive email with tracking. All orders will show status of order.
No, we do not save credit card information.
Yes, for residents of Colorado
We only ship to the USA
Most of the time, yes. However, there can be times when your item will ship from manufacture and from our warehouse.
If you need to swap an item
Returns and Exchanges
See our Refund & Return policy page.
Don’t worry, we want you happy. If you received the incorrect item please call or send us email. We will make it right.
Please call or email us to take care of return and send out a new item.
Call us at 888-510-8404 or by email, email@example.com
If order hasn’t been processed yet, you can simply change your mailing address. If in process, you will need to contact us with your order number.
Yes, just contact us by email. firstname.lastname@example.org
Yes, if the item will be restocked in future, there will be an option to select “alert me when back in stock”. If no option next to item, it’s because it’s discontinued.